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Guarantees

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Guarantees

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No Booking, Change or Cancellation Fees

There are no booking, change or cancellation fees for hotel stays reservations.

Please note that some hotels might have change and cancellation restrictions or penalties according to their policy that we are required to pass on. For example, the reservations cancelled after the free cancellation deadline are subject to penalties imposed by the hotel or the reservations done with special discounted rates might be non-refundable.

If you need to change travel dates, please contact us by phone (Customer Support: +800-11-20-11-40 - please indicate the code 470154 when calling) as soon as possible and before your scheduled travel dates to avoid last-minute penalties.

The terms, conditions and policies of the hotels are published throughout the website (hotel and reservation pages) and on the reservation confirmation email.

 

Payment Refunds

When you cancel a reservation, your payment will be refunded automatically and within 24 hours.

Funds will be available within 3-7 days or on your next billing cycle. If you do not see the refund on your billing statement within 30 days of cancelling your reservation, please contact us by phone (Customer Support: +800-11-20-11-40 - please indicate the code 470154 when calling).

Payments are processed by Travelscape LCC (a registered seller of travel in the USA and part of the Expedia Group).

Please note that cancellations done after the free cancellation deadline are subject to penalties imposed by the hotels that will have to be passed on and deducted to the refund. If you booked special discounted rates that are non-refundable you will not be refunded any of the payment.

 

Secure Bookings

We will never sell your personal information and we use encrypted storage and secure transmission certified by Thawte to protect your personal information.

Websites secured by Thawte SSL certificates provide up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this website's web servers are private and secure.

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